Terms and Conditions
Last updated: December 1, 2024
1. Introduction
Welcome to Eco Property Pro (“we”, “our”, “us”). These Terms and Conditions
(“Terms”, “Terms and Conditions”) govern your use of our services located at 128 City Road,
London, United Kingdom, EC1V 2NX, and provided by Eco Property Pro (company number
15984001).
Please read these Terms carefully before using our services. Your access to and use of the
services is conditioned on your acceptance of and compliance with these Terms. These
Terms apply to all visitors, users, and others who access or use our services.
2. Services
Eco Property Pro provides Energy Performance Certificate (EPC) assessments and related energy efficiency services. Our services include but are not limited to:
– Energy Performance Certificate assessments
– Energy efficiency consultations
– Property energy assessments
– Related energy efficiency services
3. Acceptance of Terms
By accessing or using our services, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access our services.
4. Booking and Payment
4.1. All bookings are subject to availability and confirmation by Eco Property Pro.
4.2. Payment terms:
– Full payment is required at the time of booking unless otherwise agreed in writing
– Prices are in British Pounds Sterling and include VAT where applicable
– We accept payment by bank transfer, credit/debit card, and other specified payment
methods
4.3. Cancellation policy:
– Cancellations made with more than 24 hours notice will receive a full refund
– Cancellations made with less than 24 hours notice may be charged a cancellation fee
– No-shows will be charged the full service fee
5. Our Responsibilities
5.1. We will:
– Provide our services with reasonable care and skill
– Complete EPCs in accordance with current regulations and standards
– Maintain appropriate professional certifications and insurance
– Keep your information confidential as per our Privacy Policy
5.2. Assessment accuracy:
– We strive for accuracy in all our assessments
– EPCs are produced based on the information available at the time of inspection
– We cannot be held responsible for inaccuracies due to hidden features or incorrect
information provided
6. Client Responsibilities
You agree to:
– Provide accurate and complete information about your property
– Grant reasonable access to all areas required for assessment
– Ensure the property is safe and accessible
– Inform us of any relevant property conditions or restrictions
– Pay for services as agreed
7. Intellectual Property
7.1. All EPCs and related documents produced by Eco Property Pro remain our intellectual
property until full payment is received.
7.2. You may use the documents for their intended purpose once payment has been made
in full.
8. Liability
8.1. Our liability is limited to the cost of the services provided.
8.2. We are not liable for:
– Consequential or indirect losses
– Losses arising from your use of or reliance on our services
– Delays or failures beyond our reasonable control
– Inaccuracies due to incorrect information provided by you
9. Insurance
We maintain appropriate professional indemnity insurance as required by law and industry standards.
10. Data Protection
We process personal data in accordance with our Privacy Policy and applicable data
protection laws.