Privacy Policy
Last updated: December 1, 2024
1. Introduction
Eco Property Pro (“we”, “our”, “us”) is committed to protecting and respecting your privacy.
This policy explains how we handle your personal data when you use our services or interact
with our business.
Company Details:
Eco Property Pro
128 City Road
London, United Kingdom
EC1V 2NX
Company Number: 15984001
2. Information We Collect
We collect and process the following types of personal data:
2.1. Information you provide us:
– Name and contact details
– Property address and details
– Payment information
– Communication preferences
– Property ownership/tenancy status
– Energy usage information
– Property access arrangements
2.2. Information we collect automatically:
– Technical data about your equipment and browsing actions
– Contact history and service usage
– Energy assessment data and findings
3. How We Use Your Information
We use your personal data for:
3.1. Service Delivery:
– Conducting energy assessments
– Producing Energy Performance Certificates
– Communicating about appointments and services
– Processing payments
– Responding to queries and complaints
3.2. Legal Obligations:
– Complying with energy assessment regulations
– Meeting our legal and regulatory requirements
– Maintaining appropriate business records
3.3. Business Operations:
– Improving our services
– Training and quality assurance
– Managing our business effectively
– Marketing (with your consent)
4. Legal Basis for Processing
We process your personal data on the following legal bases:
4.1. Contract performance:
– To provide our agreed services
– To process payments
– To communicate about our services
4.2. Legal obligations:
– To comply with energy assessment regulations
– To maintain required business records
– To meet tax and accounting requirements
4.3. Legitimate interests:
– To improve our services
– To prevent fraud
– To maintain business records
4.4. Consent:
– For marketing communications (where applicable)
– For special category data processing (if required)
5. Data Sharing
We may share your personal data with:
5.1. Required Recipients:
– Government bodies for EPC registration
– Accreditation schemes
– Legal and regulatory authorities
5.2. Service Providers:
– IT and system providers
– Professional advisers
– Payment processors
5.3. Business Partners:
– Approved contractors (when required)
– Professional networks (with consent)
6. Data Security
We implement appropriate security measures to protect your personal data, including:
– Encryption of digital data
– Secure physical storage
– Access controls and authentication
– Staff training and confidentiality agreements
7. Data Retention
We retain your personal data for:
– As long as necessary to provide our services
– As required by law and regulations
– In line with industry standards
– Up to 7 years for business records
8. Your Rights
Under data protection law, you have rights including:
– The right to access your data
– The right to rectification
– The right to erasure
– The right to restrict processing
– The right to data portability
– The right to object to processing
– Rights related to automated decision making
9. International Transfers
We store and process your data within the UK and European Economic Area (EEA). If any data transfer outside the UK/EEA is necessary, we ensure appropriate safeguards are in place.
10. Marketing
10.1. We will only send you marketing communications with your explicit consent.
10.2. You can opt out of marketing communications at any time.